Process

• If the item you purchased is damaged in transit, please contact us within 48 hours for a full refund.
• If you receive an incorrect item, please contact the Customer Service Team on the number below. 
• All other refunds are at the discretion of Management

Please contact our Customer Service Team between the hours of 8:30 am – 5:30 pm PST, Monday—Friday at admin@ocwholefamilywellness.com or call at 949-202-0047 for more information. Please contact us as soon as possible after receipt of your order.

ALL REFUNDS WILL BE MADE TO THE ORIGINAL PAYMENT CARD. NO CASH REFUNDS WILL BE GIVEN.

Policy

You may return any unopened item(s) purchased from OC Whole Family Wellness.com within thirty (30) days of the date you received your order. You will receive a full refund for the item(s) in the original form of payment. No cash refunds will be given. After we process your return, it may take several business days for the refund to appear on your credit card, depending on your financial institution.

Merchandise that is damaged in shipment may be returned for a full refund or replacement. Please contact OC Whole Family Wellness Customer Service at 949-202-0047 or email: admin@ocwholefamilywellness.com within 48 hours of item(s) receipt. If you leave a voicemail, please include order number, item description or SKU # of damaged items, and if you would like a refund or a replacement sent.

While we are unable to process an exchange, you may place a new order if you would like a different item. (The coupon code used on original order would not be applicable on a new order).

For returns via mail, the product must be carefully packaged.  If you wish to return a probiotic that requires refrigeration, you must return the probiotic in person to the office with a cold pack, to ensure that the probiotics are still viable.

Once your return has been received, a refund will be issued within 14 days to the original form of payment, and an email confirmation will be sent.

You may also return products in person to OC Whole Family Wellness, 25431 Cabot Road, Suite 207, Laguna Hills, California 92653 within 30 days. A copy of your email order confirmation or the packing list from the shipment is required as proof of purchase for an in-store refund.